CheckIn was built privacy-first because the people most at risk are the least likely to engage with anything that asks for their name. Here's how we're built — and what that means for your institution.
CheckIn does not require members to create accounts, provide names, or supply any personally identifying information to use the app. Each user is identified only by a device-generated anonymous ID.
This is intentional. Anonymity removes the barrier to participation that traditional mental health resources depend on — and it removes the surveillance risk that institutions are right to worry about.
No PII collection means no individual employee, student, or member is identifiable through CheckIn data — even to administrators. The dashboard shows population trends. Never individuals.
This also significantly reduces the regulatory burden of institutional deployment under federal and state mental health privacy frameworks.
All data is encrypted in transit (TLS) and at rest. Sensitive backend operations run over secure connections to managed PostgreSQL.
User identity is established through anonymous device-generated IDs. There is no central registry linking those IDs to real-world identities.
Members cannot view each other's data. Administrators cannot view individual member data. The dashboard surfaces only population-level aggregates.
LifeSaver SMS alerts are sent through Twilio with A2P 10DLC registration and approved Toll-Free Verification — meeting current US carrier compliance requirements.
The platform is architected to support HIPAA compliance when deployed by covered entities. Business Associate Agreements (BAAs) are available for institutional partners where required.
CheckIn Health LLC carries Errors & Omissions, Cyber, and General Liability insurance with a Digital Health Endorsement covering bodily injury for electronic mental health services.
CheckIn is an early-stage platform in active deployment. We believe institutional buyers deserve direct answers about where the security program is today and where it's going.
Our public-facing legal documents are linked below. Institutional partners reviewing CheckIn for procurement can request additional documentation directly.
We respond to procurement and security questionnaires within two business days. Reach out and we'll get you what your team needs.